If you've misplaced your confirmation number, you can still find your reservation by reaching out to us through our website. Additionally, check your email for booking details, as we send confirmation messages after completing your reservation.

Our cancellation policy depends on the property and the type of rate selected. Generally, cancellations must be made 48 to 72 hours before check-in to avoid fees. However, certain special rates or promotions may have more restrictive policies. We recommend reviewing the terms during booking to be aware of any cancellation charges.

The cancellation window for a reservation usually falls between 48 and 72 hours prior to your scheduled arrival. However, this can differ by hotel, so it’s crucial to review the cancellation policy for the specific property you're booking. If you miss this window, you may incur penalties, such as a charge for one night's stay or the loss of your prepayment. To avoid fees, it’s recommended to cancel as soon as you’re certain your plans have changed.

Yes, flexible rates are refundable. These rates have fewer restrictions, allowing guests to cancel or modify their reservations without penalty as long as they follow the hotel’s standard cancellation policy. Typically, cancellations made 48 to 72 hours before check-in are eligible for a full refund. On the other hand, non-refundable rates, which are usually cheaper, require full payment at the time of booking and are not refundable if canceled.

For most accommodations, your credit or debit card will typically not be charged until you check in. However, a hold might be applied to your card to cover the estimated cost of the stay, including taxes, resort fees, and a deposit for incidental expenses. The final charge will be processed during check-in or check-out. Prepaid or non-refundable rates are exceptions and must be paid in full at the time of booking.

Roombook members who reach Elite status are eligible for room upgrades, including Nightly Upgrade Awards. These upgrades become available after completing 50 qualifying nights in a year. Elite members can receive upgrades to standard suites or select premium rooms, subject to availability, providing a more luxurious stay at no extra charge.